Thu 24 Sep 2026
NSW Branch | Charting Conversations - Where Words Change Outcomes
Effective communication is at the heart of safe, patient-centred care, yet in busy clinical environments, it’s often the first skill we assume rather than intentionally refine. This session is designed for pharmacists and pharmacy technicians who want to strengthen how they connect with patients, carers, and colleagues in everyday practice. Through practical examples and real clinical scenarios, this presentation explores how small shifts in communication can significantly impact patient understanding, trust, and outcomes. It focuses on strategies that are immediately applicable on the ward, in dispensary settings, and during interdisciplinary collaboration.
Key concepts include:
- Building rapport efficiently in time-pressured environments
- Using clear, structured communication to reduce errors and improve patient understanding
- Navigating difficult or sensitive conversations with confidence and empathy
- The role of non-verbal communication, silence, and active listening
- Communicating effectively within multidisciplinary teams
This session aims to provide clinicians with practical tools to approach conversations more intentionally; supporting safer care, stronger therapeutic relationships, and more confident communication in day-to-day practice.
| Members | Non-members | |
| Registration price | FREE | $10 incl GST |
Margaretta Lin, Practice Improvement, Staff Development and Education Lead Pharmacist at Bankstown Hospital
Margaretta is passionate about teaching healthcare professionals the communication skills needed to provide truly holistic, patient-centred care, drawing on her experience across community and hospital pharmacy, university teaching and OSCE examination. She believes effective communication is not simply a “soft skill”, but a fundamental component of safe clinical practice- because even the most accurate, evidence-based advice cannot achieve its intended outcome if patients do not understand, trust or feel empowered to follow it. Through empathy, meaningful connection and clear communication, she aims to help healthcare professionals build trust, prevent harm and empower patients to make informed decisions about their health.
This is an AdPha-endorsed CPD activity. Attendees may record 1 hour of Group 2 CPD (a total of 2 CPD credits) in their CPD learning plan and record.
Pharmacy competency standards addressed:
- Standard 1.1: Practises legally and ethically
- Standard 1.2: Provides patient-centred care
- Standard 1.4: Recognises and respects the rights, values and beliefs of patients
- Standard 1.5: Practises in a manner that acknowledges patients’ health literacy needs
- Standard 2.1: Communicates effectively
- Standard 2.2: Works in partnership with patients and carers
- Standard 3.1: Leads and manages professional contributions to patient care
- Standard 3.2: Contributes to a culture of person-centred care
- Standard 4.1: Assesses patient understanding and medicine use
- Standard 4.2: Provides medicines information and education
(National Competency Standards Framework for Pharmacists in Australia, 2016)
All registration rates include GST
Cancellation policy
- Membership rate is only applicable if you are a member at the time of the seminar. Should your membership lapse, or if you resign you will be invoiced for the difference in registration.
- Cancellations must be made in writing.
- Cancellations received before 6 weeks prior to the event will receive a full refund. Non-members will be charged a $50 handling fee.
- Cancellations received between 6 weeks and 1 week prior to the event will receive a 50% refund of the registration fee.
- If the self-paced learning package and seminar content material has been accessed or engaged with by the attendee, a 50% refund cannot be guaranteed and will be assessed on a case-by-case basis.
- Cancellations received less than a week prior to the event will NOT be refunded.
- AdPha reserve the right to cancel a seminar or make changes to the program
- If AdPha cancels or defers the event you will receive 100% of the registration fee but AdPha bears no responsibility for any costs incurred (such as flights, accommodation, travel or expenses) or loss of income.
- It is recommended that participants obtain adequate insurance cover for travel and accommodation.
- Transfer of registration – as an alternative to cancellation your registration may be transferred to another member of your organisation or another event (if the chosen seminar is a higher cost you will be subject to further charges). A request MUST be made in writing to the Federal Secretariat prior to the event.
- If you are unable to attend AdPha policy is that handouts can not be made available as ‘stand alone’ materials
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- Some dietary requirements such as Kosher meals may incur an additional cost which is the responsilbility of the delegate. AdPha will notify you in advance.
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Registration
- Numbers are capped so book early to avoid disappointment. Please note the only way to guarantee a space is to register online. Please ensure you register prior to booking your flights and accommodation.
- If you do not receive a confirmation email then you are not registered for the event and will not be able to be accommodated on the day of the event. If you are following up on registration please ensure you contact the Federal Secretariat at least a week prior to the event.
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| Members | |
|---|---|
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AdPha Member AdPha Member $0.00 Available Until 24/09/26 |
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| Non-Members | |
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Non-member Non-member $10.00 Available Until 24/09/26 |
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